Privacy Policy 02 August 2021 22:14 Privacy Policy for HSMTC LTD At health and safety managing courses, accessible from , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by health and safety managing courses and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in health and safety managing courses. This policy is not applicable to any information collected offline or via channels other than this website. Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. How we use your information We use the information we collect in various ways, including to:
  • Provide, operate and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website.
  • Send you emails
  • Find and prevent fraud
  • Log Files
GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Children’s Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. health and safety managing courses do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. HSMTC LTD – Complaints Procedure This document provides guidelines for resolution and the treatment of complaints made by our customers. Each employee is responsible for reviewing the elements of the policy below. At HSMTC LTD we believe that if a customer wishes to file a complaint or express dissatisfaction, it should be easy for them to do so. It is the company’s policy to receive complaints and consider them as an opportunity to learn, adapt, improve and provide better service. aims to provide high-quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right, please let us know. In order to ensure our services, remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organization. PURPOSE The policy is intended to ensure that HSMTC LTD handles complaints efficiently and effectively. The company’s objective is to ensure that its complaints procedure is properly and effectively implemented and that complainants feel confident that their complaints and worries are listened to and acted upon promptly and equitably. Our complaints management system aims to:
  • Allow us to respond to questions raised by people who file complaints in a timely and cost-effective manner.
  • Increase customer confidence in our administrative process and
  • Provide information that we can use to improve the quality of our, services, personnel, and complaints handling.
Scope This policy applies to all staff receiving or managing complaints from customers made to or about us, regarding or services, staff, and complaint handling. If you are not happy with HSMTC LTD please tell us If you are unhappy about any HSMTC LTD service, please speak to the relevant staff member, manager, or Director. WHAT IS A COMPLAINT A complaint is a statement in which you express your dissatisfaction with a particular situation or service offered by HSMTC LTD or his staff or the action or lack of action taken regarding operations. If you are unhappy with an individual in HSMTC LTD sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate, then speak to the staff member’s manager or the Director. Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days. Making a written complaint If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director. (If your complaint is about the Director), please write to the Director. All written complaints will be logged. You will receive a written acknowledgment within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered. EQUALITY AND DIVERSITY POLICY POLICY STATEMENT
  1. At HSMTC LTD we try our utmost best to be an exemplar organization, when it comes to equality and diversity, we demonstrate excellence, we are a role model for other small businesses. We strive to be inclusive through respecting one another, promoting and achieving equality of opportunity, and valuing diversity, and providing an accessible, responsive service to our customers.
  1. The purpose of this policy is to ensure that our commitment to equality of opportunity and valuing diversity is reflected in all employment processes.  The policy covers all HSMTC LTD  employees, including those on fixed-term contracts and those on secondment from other organizations.
  2. The term ‘discrimination is used throughout this policy to mean unfair and unlawful discrimination.
  1. Equality and diversity are central to our daily working life at HSMTC LTD. We aim to prevent and remove unfair discrimination, harassment, and victimization wherever we encounter it in our work, to promote equality of opportunity in all that we do, and to value and respect differences. Relevant training and development are provided to employees to achieve this.
  2. All employees have a responsibility to challenge, report, and/or directly dealing with discriminatory behavior, unfair treatment, harassment, or bullying at HSMTC LTD. Our Dignity at Work Policy outlines the process through which people can raise concerns.
  3. We recognize that people have preferences in relation to the world around them. However, every employee has a responsibility to ensure that decisions made at work are not affected by bias or prejudice. The Equality Act (2010), states that there are nine protected characteristics and that it is unlawful to discriminate against people because of those characteristics.
  4. Discrimination, harassment, and victimization are disciplinary offenses that may lead to dismissal.
  5. Our policy will comply with and, where appropriate, exceed statutory requirements of the Equality Act 2010, as appropriate and in accordance with current good practice.
  6. Under the Equality Act, HSMTC LTD  is subject to the Public Sector Equality Duty in respect of its employment and procurement functions.  In these areas, HSMTC LTD will have due regard to the need to:
  • eliminate discrimination, harassment, and victimization, and other conduct prohibited by the Act
  • advance equality of opportunity between people who share protected characteristics and those who do not
  • foster good relations between people who share protected characteristics and those who do not
To fulfill this obligation HSMTC LTD  will conduct an Equality Analysis to assess the effects of all employment-related policies. Further guidance on Equality Analysis is available.
  1. HSMTC LTD is committed to becoming an organization that understands the effects of disability and provides effective support so that disabled employees are able to perform to the best of their ability. This means ensuring that they have the opportunity to discuss and request reasonable adjustments and that managers will ensure that any agreed adjustments are put in place promptly.  When considering reasonable adjustments, HSMTC LTD  will consider how best to prevent substantial disadvantages.
  1. The outcomes of this policy are that:  HSMTC LTD  acts in compliance with relevant statutory requirements,  specifically the Equality Act
  • HSMTC LTD’s workforce better reflects the community we serve, and the working populations around our sites, at all levels
  • there are no significant differences in the results of the People Survey between those with protected characteristics and those without
  • HSMTC LTD’s employees understand and respond effectively to the diverse needs of the communities we serve in order to promote equal access to our services.
  1. We will monitor the effectiveness of this policy to ensure we are achieving the stated outcomes above by reviewing:
  • in consultation with Management and Office Trade Unions regularly
  • the implementation of all other HSMTC LTD  employment policies
  • E&D workforce and customer data, through reports to the Leadership Team
  • the results of the people survey to determine whether there are significant differences between employees with a protected characteristic
  1. A formal review of this policy will occur every three years unless there is a significant change in relevant legislation which triggers a review before then.
HSMTC LTD’s commitment to equality and diversity HSMTC LTD will be an exemplar organization, demonstrating excellence in equality and diversity issues across all areas of policy and practice, and influencing others through the high standards that we set. In all aspects of our work we will be:
  • accessible
  • inclusive
  • responsive
  • fair
HSMTC LTD’sVision Statement will be realized through all of our staff working together to achieve:
  1. An understanding of the different needs of HSMTC LTD’s customers so that we are able to provide an accessible and responsive service to all who need it
  2. A HSMTC LTD workforce that includes a diverse range of people at all levels, reflecting the community we serve and the working populations around our sites
  3. An open and inclusive culture within HSMTC LTD
  4. A good reputation for understanding and managing equality and diversity effectively.
HSMTC LTD’s Diversity Value and E&D Rights and Responsibilities Diversity is one of the four organizational values, HSMTC LTD places great emphasis on E&D particularly as our values shape our behaviors.  Our diversity value states: We value people and their diversity and strive to be inclusive:
  • We respect others, regardless of personal differences.
  • We listen to people to understand their needs and tailor our  service accordingly, and
  • We promote equal access to our service for all members of the community.
It is important that people understand their rights, and their responsibilities to achieve our vision for E&D and to put our values into action. To do this effectively we expect the following behaviors:
  1. Valuing diversity through treating customers and people at HSMTC LTD as individuals.
  2. Constructively challenging or praising others to ensure the HSMTC LTD values are lived out as well as recognising unacceptable behaviour and taking appropriate action
  3. Demonstrating an understanding of the E&D Policy and participating in developmental activities relating to E&D
Glossary of terms stated in the Equality Act (2010) Age The Act protects people of all ages. However, different treatment because of age is not unlawful direct or indirect discrimination if the employee can justify it, ie if the person can demonstrate that it is a proportionate means of meeting a legitimate aim. Disability   Under the Act, a person is disabled if they have a physical or mental impairment that has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. Gender reassignment  The Act provides protection for transsexual people. A transsexual person is someone who proposes to, starts or has completed a process to change his or her gender. Marriage and civil partnership  The Act protects employees who are married or in a civil partnership against discrimination. Single people are not protected. Pregnancy and maternity  A woman is protected against discrimination on the grounds of pregnancy and maternity during the period of her pregnancy and any statutory maternity leave to which she is entitled. Race  For the purposes of the Act ‘race’ includes color, nationality and ethnic or national origins. Religion or belief   In the Equality Act, religion includes any religion. It also includes a lack of religion, in other words, those not follow a certain religion or have no religion at all. Additionally, a religion must have a clear structure and belief system. Belief means any religious or philosophical belief or a lack of such belief. To be protected, a belief must satisfy various criteria, including that it is a weighty and substantial aspect of human life and behavior. Sex  Both men and women are protected under the Act. Sexual orientation  The Act protects bisexual, gay, heterosexual, and lesbian people. Direct  discrimination   Direct discrimination occurs when someone is treated less favorably than another because of a protected characteristic they have or are thought to have (see perception discrimination below), or because they associate with someone who has a protected characteristic (see discrimination by association below). Discrimination by association    This is direct discrimination against someone because they associate with another person who possesses a protected characteristic. Perception discrimination    This is direct discrimination against an individual because others think they possess a particular protected characteristic. It applies even if the person does not actually possess that characteristic but is perceived as doing so. Indirect discrimination    Indirect discrimination can occur when you have a condition, rule, policy, or even a practice that applies to everyone but particularly disadvantages people who share a protected characteristic. Indirect discrimination can be justified if the employee can show that you acted reasonably in managing your business, ie that it is a proportionate means of achieving a legitimate aim’. Harassment   Harassment is “unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual”. Employees are also protected from harassment because of perception and association Third-party harassment    The Equality Act makes you potentially liable for harassment of your employees by people (third parties) who are not employees of your company, such as customers or clients. You will only be liable when harassment has occurred on at least two previous occasions, you are aware that it has taken place, and have not taken reasonable steps to prevent it from happening Victimisation   Victimisation occurs when an employee is treated badly because they have made or supported a complaint or raised a grievance under the Equality Act; or because they are suspected of doing so. Discrimination arising from a disability  The Act says that treatment of a disabled person amounts to discrimination where: • an employer treats the disabled person unfavorably; • this treatment is because of something arising in consequence of the disabled person’s disability; and • the employer cannot show that this treatment is a proportionate means of      achieving a legitimate aim, unless the employer does not know, and could not reasonably be expected to know, that the person has the disability Discrimination through failure to provide reasonable adjustments Discrimination against a disabled person occurs where an employer fails to comply with a duty to make reasonable adjustments imposed on them in relation to that disabled person, the employer must: • avoid the substantial disadvantage where a practice applied by or on behalf of the employer puts a disabled person at a substantial disadvantage compared to those who are not disabled. • remove or alter a physical feature or provide a reasonable means of avoiding such a feature where it puts a disabled person at a substantial disadvantage compared to those who are not disabled. • provide an auxiliary aid where a disabled person would, but for the provision of that auxiliary aid, be put at a substantial disadvantage compared to those who are not disabled. Equal opportunities monitoring
  1. One of the stated aims of this policy is to remove discrimination wherever we encounter it in our work and to promote equality in all we do. In employment terms, this means being fair to everyone and ensuring no job applicant or employee receives less favorable treatment on the grounds of race, sex, age, sexual orientation, disability, trade union activities, pregnancy or maternity, civil partnership or marriage, religious or other beliefs, or gender re-assignment. 2. As part of our commitment to equality and diversity, we undertake a comprehensive monitoring process to ensure that the above aim is fulfilled. Monitoring helps us to evaluate the effectiveness of our Equality and Diversity strategy and action plan. 3. Information on the protected characteristics is collected at the point of recruitment. If the applicant is then employed at HSMTC LTD, the monitoring information is entered in their personal record on the Human Resources (HR) database. Information on all other applicants is logged (anonymously) on a spreadsheet and hard copies are destroyed. 4. Based on this information, HR, carry out regular monitoring exercises and provide reports to the Leadership Team as part of HSMTC LTD’sperformance reporting cycle as follows: • staff in the post (quarterly) • recruitment – total applicants, candidates interviewed and appointed, and reserve candidates (six-monthly) • Performance award nominations and performance ratings (annually) • Learning and development – participation rates informal learning and development activity, including further education courses (annually) 5. The above reports monitor ethnic origin, sex, disability, age, marital status, and religious belief (and sexual orientation for the Staff in Post report). Where appropriate, the reports also include monitoring information on part-time/full-time employees and pay band. Where data permits gender reassignment, civil partnership or marriage and pregnancy and maternity may be analyzed. 6. All the above information is reported appropriately anonymized and no individual employee is identified in the reports. All Equal Opportunities monitoring information is kept secure, confidential, and in compliance with Data Protection Act (1998) guidelines. Access to individual data is strictly restricted to HR, People & Talent. 7. Additional monitoring takes place within the HR, in relation to other employment processes and learning and development activities and events. Such monitoring is not published in regular reports; however, senior management are alerted in the event of any significant trends or concerns
1 Updated: September 2021 If after we have responded you are not satisfied, please write to the director who will report the matter to the next meetings, which will decide on any further steps to resolve the situation.   HOW WE USE COOKIES The European Community introduced legislation to protect the privacy of web users by limiting how websites can use cookies HSMTC LTD is committed to protecting your privacy. As part of this commitment, we are providing you with information about the cookies we use, so that you can make informed decisions. What are cookies?  Cookies are small text files that our website(s) or services provided for us by other companies put on your computer. The information in them helps us to improve your experience of using our website and learning with us. Many of our cookies are deleted when you log out of your learning or close your web browser. None of our cookies contain any of your personally identifiable information. Because you are using our website(s) we assume that you are happy for us to use cookies in this way. If you are not happy, then you should either not use our website(s), set your web browser to not accept cookies from HSMTC LTD or use your web browser’s anonymous browsing setting (this is called ‘Incognito’ in Google Chrome, ‘InPrivate’ in Internet Explorer and ‘Private Browsing’ in Firefox). For more information on cookies, how to control the use of them in your browser and how to browse the internet anonymously visit the All About Cookies website. What cookies HSMTC uses:  Session Cookies We may use a number of session cookies to provide functionality including, but not limited to, remembering who you are when you have logged into our website(s) to identify you when you move from one HMSTC system to another, to greet you by name on screen, to optimise the effectiveness of our web servers and to remember the items you have put into our shopping basket. We consider these cookies to be strictly necessary for the secure and efficient operation of our website(s) and make your experience of using them easier and quicker. If these cookies are blocked or disabled then much of the functionality of our systems will be broken. DoubleClick (Google) This cookie is used on a small number of pages on the HSMTC website to track the effectiveness of our Google Adwords and Google Sponsored Link advertising. For more information on how to permanently opt-out of Double Click placing this cookie on your computer visit or install the Google Advertising Cookie Plugin for your browser Social network cookies Some pages on our website(s) contain social network ‘share’ or ‘like’ buttons. The social network may set a cookie (or cookies) on your PC when you click on one of these buttons. In order to implement these buttons on our website(s) we use code which is hosted by the relevant social network. If you are a member of some of these networks they may use this code to track that you have visited our website(s) whether you click the buttons or not. (Company Name) does not control these cookies or the underlying code. You should check the privacy statement of the relevant social network before clicking them and/or to find out how they track their members’ behavior using these elements and how to opt out of this functionality Finally, please also let us know if you are happy with HSMTC LTD services.
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